People drop off at KYC and sign-up
Long forms and unclear document steps make new customers give up before they start.
What I doGuided sign-up and document steps that cut drop-off.
(Service 02 of 05)
FinTechUX & UIdesign
Banking, payments, wallets and lending experiences that explain money clearly and earn trust at every tap.
Experience withAmerican Expressstc10+ years
4payment flows shipped in the AmEx app (KSA)
18months embedded on American Express mobile
6role-based portals for corporate cards
WCAGAA accessible, Arabic RTL ready
Sound familiar?
Problems I'm hired to fix
Hover or tap a card to see how I fix it. Most projects start with one of these.
Fees and terms show up too late
Surprises at the confirm screen kill trust and conversions.
What I doBill pay, transfers and installment plans with fees shown up front.
Security steps feel random
OTP, 3DS and approvals interrupt instead of reassuring.
What I doOTP, 3DS and approval patterns that feel safe, not slow.
Try it
Make a big payment feel small
The kind of installment flow I designed for the AmEx app: pick an amount and a plan, and every cost is visible before you commit.
Interactive
Purchase amountSAR 12,000
6 monthly paymentsSAR 2,050
Processing feeSAR 300
Total you paySAR 12,300
Sample numbers for illustration. Every cost is shown before you confirm.
What you get
Everything you need to ship
FinTech UX and UI design from first audit to developer handoff. Pick one to see an example from real work.
How we work
From first call to launch
A clear plan from day one. You always know what's next and what it costs.
Week 0
Discovery call
We talk through your product, users and goals. You get a clear scope, timeline and price.
Week 1
Map the flows
Journeys and structure first, so we agree on how it works before how it looks.
Weeks 2 to 5
Design and test
High-fidelity screens and a clickable prototype, refined with your feedback and real users.
Launch
Handoff and support
Specs and components for your developers, or build and launch with my studio.
Selected work
Proof, not promises
Real products shipped for real teams, including American Express and stc.
Ways to work together
Pick the right size
Start small with an audit, or go end to end with design and build.
UX audit
1 to 2 weeksFind what's costing you users, ranked by impact, with redesigned key screens.
- Heuristic and flow review
- Prioritized fix list
- Redesigned key screens
Design project
3 to 8 weeksFrom flows to a tested, handoff-ready design for your product or feature.
- Flows and architecture
- High-fidelity UI and prototype
- Developer handoff
Design and build
Scoped per projectDesign plus front-end and back-end development with my studio's developers.
- Everything in a design project
- Build and QA
- Launch support
Questions
What clients ask
Have you designed for regulated financial companies?
Yes. I worked embedded with American Express on their B2B corporate card platform and their mobile app in Saudi Arabia, under strict brand, security and compliance review.
Can you design for Arabic and right-to-left markets?
Yes. The American Express @Work platform and its design system support English and Arabic, with layouts mirrored properly for right-to-left reading.
Do you work with early-stage FinTech startups?
Yes. For startups I usually start with the core flows that prove value, such as onboarding, the first transaction and the main dashboard, then grow the design system as the product grows.
Let's make it
clear.
Tell me what you're building. I reply within one working day with first thoughts and next steps.